As a company, you often provide service to your customers in multiple languages. Often, separate phone numbers get published to make a clear distinction between the different languages.
Having different published support numbers requires multiple IVR applications. This creates more possibilities for errors, it requires more testing, etc.
With this training, we build an IVR application that supports multiple languages. The language of the prompts is based on the Contact’s language in Salesforce. The training discusses the usage of Text-to-Speech, but also shows how to use recorded prompts and still keep the same dynamic solution.
This training is specifically created for Salesforce Service Cloud Voice with Amazon Connect.