Build a dynamic IVR application for Salesforce Service Cloud Voice with Amazon Connect
€ 495,00
As a company you often provide support in multiple languages. And so, your IVR application has to support these languages as well. While, often, different contact numbers are published for different languages, this training shows how to build a dynamic IVR application which plays the prompts in the correct language, based on the language that is set for the contact in Salesforce.