6 Reasons Why 2023 Is A Great Year To Move Your Contact Center To The Cloud
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6 Reasons Why 2023 Is A Great Year To Move Your Contact Center To The Cloud

ByNico

When you already use Salesforce in your organization, 2023 may be a good reason to move your contact center to the cloud. Migrating from an on-premises Contact Center solution to Salesforce Service Cloud Voice with Amazon Connect will bring your more flexibility & better integration, while lowering overall costs for your contact center. 1. Enhanced…

Build Your Own Dynamic Multi-Language IVR Application
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Build Your Own Dynamic Multi-Language IVR Application

ByNico

As a company, you often provide support in multiple languages.  This also means that your IVR (Interactive Voice Response) solution should support multiple languages, or that you use different contact numbers to differentiate languages. When using dedicated contact numbers per language, you immediately have a clear understanding of the caller’s language.  However, this requires more…