Customer Experience

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    Conversational AI in 2026: Turning company knowledge into real customer value

    ByNico

    In 2026, companies move beyond AI experimentation to show measurable value. Conversational AI plays a key role by transforming static website content into interactive knowledge — giving customers instant, accurate answers and helping businesses keep their data up-to-date. With OmniCloud and Let’s Get Digital, organizations can easily implement conversational agents in WordPress, improving customer experience, SEO readiness, and content quality while bringing company information truly to life.

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    Handle Incoming Voicemail Messages In Salesforce

    ByNico

    So…it was about time that we updated this post, which was created when there was no fixed process yet for implementing Voicemail functionalities via Salesforce Service Cloud Voice. In the meantime, there was the Voicemail Express v2 example published – primarily a solution that got proposed from AWS side. More recently Salesforce described a more…

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    5 Actions To Align CX And Support Costs In 2023

    ByNico

    Companies face difficult crossroads as we head into 2023. Inflation hits consumers and business, companies have difficulties finding (and keeping) the right employees and technology keeps growing and evolving. Despite these difficulties, customer experience stays on top of every business’ priority list.  The question being: how do you keep high standards, while ensuring that costs…

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    Voicebot apps in your contact center

    ByNico

    Chatbot, Voicebot, Visual IVR… next to social media, you also want information from these channels fully integrated in your CRM application…  As a company you want 360° view on all interactions with your customers. Picture this: A customer calls your contact center and ends up in your self-service voicebot Your customer answers the questions that…