We help European companies improve how customers find information and interact with them across all channels. From first contact to after-sales support, projects focus on customer support, customer experience, and streamlined service processes across phone, web, chat, and self-service portals.
Our omnichannel focus
We design and implement solutions where all customer touchpoints come together in a single, coherent support process. This means customers get a consistent experience while your teams work with one integrated view of the customer, regardless of channel.
Typical challenges we address
Fragmented channels: Phone, email, chat, and social operating in silos
Inefficient support processes leading to long handling times and poor customer satisfaction
Lack of integrated data and insight across systems and platforms
Technology Expertise
We combine deep platform knowledge with real-life implementation experience in complex environments.
Salesforce
Salesforce Sales Cloud: Supporting sales processes that connect smoothly with service and support
Salesforce Service Cloud: Implementing scalable case management, knowledge, and omnichannel routing
Salesforce Experience Cloud: Building customer and partner portals for self-service and community interaction
AWS Amazon Connect
Design and implementation of cloud contact centers with intelligent call flows, IVR, and automation
Integration of voice, chat, and digital channels into a unified, skills-based routing model
Omnichannel Integration
Business analysis: Mapping current journeys, pain points, and opportunities for improvement in customer support and experience
Functional solution architecture: Translating business needs into a clear, future-proof CRM and contact center design
Project management: Coordinating stakeholders, timelines, and partners to keep projects on track and focused on outcomes
We are especially strong in closing the gap between functional and technical teams, making sure requirements are clearly understood and correctly implemented. Companies engage us to kick-start projects with an experienced consultant who brings immediate value from day one
Why work with us?
With decades of experience in CRM and contact center solutions and a strong focus on Salesforce and AWS, we understand both the strategic and operational sides of customer experience.
You can expect
A partner who understands omnichannel support from business and technical perspectives
Fast onboarding, with someone who can contribute immediately to your project team
A practical, no-nonsense approach focused on measurable improvements in service quality and efficiency
