As a company, you often provide service to your customers in multiple languages. Often, separate phone numbers get published to make a clear distinction between the different languages.
With this training, we build an IVR application that supports multiple languages. The language of the prompts is based on the Contact’s language in Salesforce. The training discussed the usage of Text-to-Speech, but also shows how to use recorded prompts and still keep the same dynamic solution.
This training is specifically created for Salesforce Service Cloud Voice with Amazon Connect.