Where to start with Salesforce CTI implementations?
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Where to start with Salesforce CTI implementations?

ByNico

Companies regularly ask how they may integrate incoming calls with Salesforce.  They don’t always look for a complete omnichannel approach yet. But they search for a solution to get customers connected with the right agent and ensuring that the agent has the correct information displayed. So these are talks about how starting off with such…

Provide Personalised Customer Experience From The 1st Second
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Provide Personalised Customer Experience From The 1st Second

ByNico

Everyone is convinced that customer experience is very important.  But still, when calling to customer service, it happens too often that you don’t feel welcome…Either you wait too long, or you have to go through too many (IVR) menu options, before talking with an agent.  Or you have to repeat your problem with each transfer…