Enable Your Omni-channel Cloud Contact Center
With the right information available, your sales and service agents may solve customer questions quickly, and in the first contact. Let AI and ML support your teams to provide the best possible support for your customers.
Your agents want efficient tools to deliver productive customer conversations
Bring all relevant data to your customer support agent in one solution, allowing your employee to provide the best possible support to your customers, without having to switch applications all the time.
Managers want an ML-powered contact center they can manage in minutes, not months
Artificial Intelligence (AI) and Machine Learning (ML) services bring your contact center data to live. It allows for better interpretation of your data, recognize specific patterns and make predictions about it.
How We May Assist You
Handle Incoming Voicemail Messages In Salesforce
So…it was about time that we updated this post, which was created when there was no fixed process yet for implementing Voicemail functionalities via Salesforce Service Cloud Voice. In the meantime, there was the Voicemail Express v2 example published – primarily a solution that got proposed from AWS side. More recently Salesforce described a more…
6 Reasons Why 2023 Is A Great Year To Move Your Contact Center To The Cloud
When you already use Salesforce in your organization, 2023 may be a good reason to move your contact center to the cloud. Migrating from an on-premises Contact Center solution to Salesforce Service Cloud Voice with Amazon Connect will bring your more flexibility & better integration, while lowering overall costs for your contact center. 1. Enhanced…
NPS or Continuously Measure Customer Satisfaction?
Net Promoter Score is a customer loyalty metric. The objective of NPS is to get a clear and easily interpretable customer satisfaction score. As it’s a standardized approach, it allows to compare results over time or between different industries. NPS often happens via survey emails, or by calling contacts after they were in touch with…