Salesforce Service Cloud Voice – Voicemail
With Voicemail functionalities, your Support Team or Contact Center becomes available 24/7. It also allows you to better manage the workload in your support teams.
With Service Cloud Voice with Amazon Connect automatically registers the new Voicemail in the standard Voice Call record, from which your support team may further treat the request.
This course teaches you the best practice implementation as proposed by Salesforce, using the out-of-the-box functions that Salesforce provides for Voicemail integration.
Goals
Benefits
Free Course
FREE