Salesforce Service Cloud Voice – Voicemail

Course Information

With Voicemail functionalities, your Support Team or Contact Center becomes available 24/7. It also allows you to better manage the workload in your support teams.

With Service Cloud Voice with Amazon Connect automatically registers the new Voicemail in the standard Voice Call record, from which your support team may further treat the request.

This course teaches you the best practice implementation as proposed by Salesforce, using the out-of-the-box functions that Salesforce provides for Voicemail integration.


  • Integrate the standard Voicemail solution in your Salesforce Service Cloud Voice IVR application
  • Allow your customers to leave a Voice message, which may get effectively processed by your support team


  • Your contact center becomes open 24/7 as your customers may verbally express their question
  • You implement the standard Salesforce solution for treating Voicemail messages with Service Cloud Voice

Free Course