Functional Expertise
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Applied Solution
Technology evolves rapidly, making it challenging for companies to keep pace with the latest innovations or ensure their teams are fully equipped from day one. Omnicloud bridges that gap by providing targeted, short-term expertise in Salesforce, AWS and Google technologies. With extensive hands-on experience from both consulting integrators and customer-side project leadership, you gain a seasoned partner who stays ahead of trends through ongoing training—delivering immediate value without the overhead of full-time hires.
This approach lets companies accelerate projects, mitigate risks during implementations, and unlock customer experience improvements faster, all while focusing on their core business. Whether filling resource gaps for discovery, solution design, or go-live support, the result is smoother transitions, better adoption, and measurable gains in efficiency and service quality. Ready to move forward confidently? Let’s discuss your needs.
Kick-start your project
Evaluating to change your customer services or contact center platform? You have a need to optimize your support processes? You want to extend support communication channels and need expertise on how to integrate new processes in your organization?
With our vast experience in customer experience and business transformation projects, we bring immediate impact on your projects.
GenAI solutions
We offer custom and standard generative AI solutions that turn your website into a real conversation partner for customers.
Just like with ChatGPT or Google Gemini, customers want to find the right information via conversations. Where people used to ‘Google’ via keywords, they now want to make a conversation to find the best possible solution for their specific needs.
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Conversational AI in 2026: Turning company knowledge into real customer value
In 2026, companies move beyond AI experimentation to show measurable value. Conversational AI plays a key role by transforming static website content into interactive knowledge — giving customers instant, accurate answers and helping businesses keep their data up-to-date. With OmniCloud and Let’s Get Digital, organizations can easily implement conversational agents in WordPress, improving customer experience, SEO readiness, and content quality while bringing company information truly to life.
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Pro-actively detect customer issues, and automatically scale support teams
When a technical incident hits, customer issues can spike in minutes and overwhelm your contact center. This article explains how a modern, cloud-based contact center with Amazon Connect and Contact Lens helps you spot patterns early, communicate clearly, and support agents under pressure. By turning real-time insights from conversations into structured playbooks and proactive updates, you can handle outages and disruptions in a way that protects both your customers and your brand.
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Why the Amazon Connect partner model may be the secret weapon for Salesforce Service Cloud
Explore how the Amazon Connect partner model enhances Salesforce Service Cloud by slashing licensing costs. By utilizing Amazon Connect Tasks, businesses can integrate back-office teams into customer workflows without expensive seat-based licenses. This strategy optimizes ROI while automating complex business processes across your entire organization, far beyond the front-line desk.
