View cart “Build a Self-Service application for Service Appointments for Salesforce SCV with Amazon Connect” has been added to your cart.
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€ 495,00
As a company you often provide support in multiple languages. And so, your IVR application has to support these languages as well. While, often, different contact numbers are published for different languages, this training shows how to build a dynamic IVR application which plays the prompts in the correct language, based on the language that is set for the contact in Salesforce.
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€ 495,00
Enhancing your Contact Center with a Self-Service application greatly benefits customer experience and agent engagement. Get your customers served as soon as possible, while also ensuring that your contact center agents get more value added tasks assigned.
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€ 0,00
Integrate Voicemail functionalities in your IVR application. This allows to register calls after hours, and it helps you manage the workload in your support teams.