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Elastify your Contact Center
Amazon Connect

Elastify your Contact Center

ByNico 9 February, 2020

How many staff do you need to handle the planned load in your contact center?  When I was thinking about how contact center companies and team make these calculations, I found this article on www.callcentrehelper.com.  This article describes the following steps in calculating your staff requirements: How many calls do you handle generally How many…

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