When automating Customer Relationship Management processes, you want a solution that has the flexibility to align with your company, but also to grow with your business. We implement Salesforce, which has a rich set of features readily available, while having the possibility to align with how you want to do business.
Some out-of-the-box functionalities are:

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Account Management

Manage the details of the companies that you do business with.

Leads Management

Upload prospects, or easily add details manually as you go.
From there, follow-up on leads and transfer them into customers by a click-of-the-button.

Opportunity Management

Easily create and manage opportunites througout the complete lifetime of your customers.

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Contact Management

Manage the details of the people that you are in contact with, and link them with the companies that they are associated with. Easily send (automated) communications to stay in touch.

Case Management

Report and follow-up on questions from customers.

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Tasks & Actions

Set out tasks and actions for different people, while keeping the complete overview on Account or Contact level.

Reports & Dashboards

Keep the overview at all times with easy to create or update reports and dashboards, which are based on all data available in your CRM application.

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Sell Faster

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Sell The Way You Want

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Sell Smarter

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Sell From Everywhere

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Connected

Salesforce provides the most complete, extensible and agile platform. Implement and adapt as your support business changes.

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Personalised

Get to learn your customers and provide support via the channels they like most.

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Intelligent

Built-in reports and analytics provide the information that your support employees need to give the correct answer immediately.

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Empowered

Provide your employees a 360-degrees view and next-generation productivity tools.

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