When automating Customer Relationship Management processes, you want a solution that has the flexibility to align with your company, but also to grow with your business. We implement Salesforce, which has a rich set of features readily available, while having the possibility to align with how you want to do business. Some out-of-the-box functionalities are:
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Account Management
Manage the details of the companies that you do business with.
Leads Management
Upload prospects, or easily add details manually as you go.
From there, follow-up on leads and transfer them into customers by a click-of-the-button.
Opportunity Management
Easily create and manage opportunites througout the complete lifetime of your customers.
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Contact Management
Manage the details of the people that you are in contact with, and link them with the companies that they are associated with. Easily send (automated) communications to stay in touch.
Case Management
Report and follow-up on questions from customers.
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Tasks & Actions
Set out tasks and actions for different people, while keeping the complete overview on Account or Contact level.
Reports & Dashboards
Keep the overview at all times with easy to create or update reports and dashboards, which are based on all data available in your CRM application.
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Sell Faster
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Sell The Way You Want
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Sell Smarter
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Sell From Everywhere
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[title text=”Service automation”]
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Connected
Salesforce provides the most complete, extensible and agile platform. Implement and adapt as your support business changes.
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Personalised
Get to learn your customers and provide support via the channels they like most.
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Intelligent
Built-in reports and analytics provide the information that your support employees need to give the correct answer immediately.
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Empowered
Provide your employees a 360-degrees view and next-generation productivity tools.
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