As mentioned in our previous article, it is now possible to route incoming chat requests [...]
Since Winter ’19 release, Salesforce implements skills based routing for non-voice channels. At the moment [...]
Salesforce has introduced Skills-based routing. Before, it was only possible to use Queue-based routing, so [...]
Over the past months I have had different companies asking how to integrate incoming calls [...]
Getting incoming questions immediately with the right support agent is key. So, how do you [...]
Young adults are used to have a multitude of possibilities to get answers to their [...]
When companies want to implement an omnichannel strategy in their service center, an important question [...]
