Some may say that Voicemail is a legacy solution, which is not to be used [...]
Chatbot, Voicebot, Visual IVR… next to social media, you also want information from these channels [...]
Skills-based routing is an important aspect for inbound (and outbound) contact centers. How do you [...]
When implementing and integrating Salesforce with a cloud contact center solution, it is imperative to [...]
Everyone is convinced that customer experience is very important. But still, when calling to customer [...]
Whenever required, the Belgian government enables the emergency number 1722 to enable people to report [...]
Over the past months I have had different companies asking how to integrate incoming calls [...]
Computer Telephony Integration (CTI) with Salesforce, using an on-premise Communication Platform may also have impact [...]
Companies implementing Salesforce Service Cloud often ask what is the best solution to have Computer [...]
Companies that implement Salesforce, and want to implement an efficient omnichannel strategy, may have difficulties [...]
