Tag Archives: interaction management

Offload Your Salesforce Service Cloud Voice Enabled Support Team

Enhance customer experience via voice bot

Probably, your contact center reps get a number of repetitive questions from customers.  Questions like: “What is the status of my order?“, or “I would like to change the delivery date from Monday to Tuesday“… Keeping your customers in queue for these types of standard questions will probably frustrate them. While your support agents will […]