Tag Archives: einstein bots

What Customers Expect from Chat Support

Customers expect excellent service via all support channels

Recently, I had to update the booking of an airline ticket.  Whatsapp and Facebook Messenger were presented as support channels.  So, looking forward of not having to call, I chose Messenger.  Little did I know that it would take 5 business days to get my question resolved… When you call a contact center, you expect […]