Tag Archives: computer telephony integration

WebRTC with Amazon Connect (and Salesforce SCV)

Amazon Connect and Service Cloud Voice use WebRTC for handling calls

When companies look for a Computer Telephony Integration with Salesforce, one of the first questions is that it must be possible to handle calls via the computer. From a technical point-of-view, this is possible already for a long time.  However, different technologies are used to make this happen.  Where classic Unified Communication Platforms communicate via […]

Where to start with Salesforce CTI implementations?

Amazon Connect uitbreiding op Salesforce

Companies regularly ask how they may integrate incoming calls with Salesforce.  The don’t always look for a complete omnichannel approach yet. But they search for a solution to get customers connected with the right agent and ensuring that the agent has the correct information displayed. So these are talks about how starting off with such […]