Some may say that Voicemail is a legacy solution, which is not to be used [...]
Chatbot, Voicebot, Visual IVR… next to social media, you also want information from these channels [...]
Skills-based routing is an important aspect for inbound (and outbound) contact centers. How do you [...]
When implementing and integrating Salesforce with a cloud contact center solution, it is imperative to [...]
Everyone is convinced that customer experience is very important. But still, when calling to customer [...]
Over the years, companies have often centralised their administrative teams in one location. But with [...]
Whenever required, the Belgian government enables the emergency number 1722 to enable people to report [...]
As mentioned in our previous article, it is now possible to route incoming chat requests [...]
Since Winter ’19 release, Salesforce implements skills based routing for non-voice channels. At the moment [...]
Implementing off-the-shelve solutions often requires a heavy capital expense and a reasonable amount of operational [...]
