With most people working remote, it is often difficult to coach remote agents. With Amazon [...]
How many staff do you need to handle the planned load in your contact center? [...]
Compared with on-premise implementations, some important architecture questions and implementation decisions may get different responses [...]
Rightfully, one of the first questions that prospects ask is about service availability and support [...]
Some may say that Voicemail is a legacy solution, which is not to be used [...]
Chatbot, Voicebot, Visual IVR… next to social media, you also want information from these channels [...]
Skills-based routing is an important aspect for inbound (and outbound) contact centers. How do you [...]
When implementing and integrating Salesforce with a cloud contact center solution, it is imperative to [...]
Everyone is convinced that customer experience is very important. But still, when calling to customer [...]
Over the years, companies have often centralised their administrative teams in one location. But with [...]
