Skills-based routing is an important aspect for inbound (and outbound) contact centers. How do you [...]
When implementing and integrating Salesforce with a cloud contact center solution, it is imperative to [...]
Everyone is convinced that customer experience is very important. But still, when calling to customer [...]
Over the years, companies have often centralised their administrative teams in one location. But with [...]
Whenever required, the Belgian government enables the emergency number 1722 to enable people to report [...]
As mentioned in our previous article, it is now possible to route incoming chat requests [...]
Since Winter ’19 release, Salesforce implements skills based routing for non-voice channels. At the moment [...]
Implementing off-the-shelve solutions often requires a heavy capital expense and a reasonable amount of operational [...]
With focus on Market leading solutions for CRM and Cloud implementations, we focus on implementing [...]
Salesforce has introduced Skills-based routing. Before, it was only possible to use Queue-based routing, so [...]
