Monthly Archives: December 2019

5 topics that you approach differently when implementing Amazon Connect vs on-premise IVR solutions

Compared with on-premise implementations, some important architecture questions and implementation decisions may get different responses or views when implementing Amazon Connect.  Here are 5 topics that you handle differently: Hardware and Software Requirements This is definitely a question that you ask when implementing an on-premise Contact Center solution.  But the question becomes irrelevant when using […]

Amazon Connect Service Level Agreement & Support

Service Level Agreement and Support for Amazon Connect

Rightfully, one of the first questions that prospects ask is about service availability and support when implementing Amazon Connect.  Here is a short overview of what you may expect from AWS and Omnicloud. Service Level Agreement As Amazon Connect is one of the many services of AWS, it is Amazon Web Services that provides the […]