Monthly Archives: November 2018

Dynamically size your support infrastructure on actual needs

From on-premise to cloud infrastructure for your call center

Implementing off-the-shelve solutions often requires a heavy capital expense and a reasonable amount of operational expenses.  Moving to cloud solutions reduces the capital expenses, but it also often raises the operational costs.  Reason being that the license cost per user is higher as infrastructure and maintenance costs are all included in the monthly fee per user.  […]