Cost and resource optimization in Customer Services with Amazon Connect

Manage cost in contact center with Amazon Connect

With focus on Market leading solutions for CRM and Cloud implementations, we focus on implementing and supporting Salesforce and Amazon Connect.  Being a customer focused company, we want to help you supporting your customer in the most efficient way. For us, efficiency comes in 3 topics: Operational efficiency Cost and resource efficiency Speed to market […]

Data Privacy in a Cloud Contact Center environment

Data Privacy with cloud contact center implementations

Data Privacy and GDPR rules in Europe are hot topics these days. Going for cloud solutions and implementing, for instance, a cloud contact center, puts probably even more focus on getting compliancy with data privacy rules. Many companies publish how they handle GDPR questions, and so does Salesforce on this page. But, your company doesn’t […]

Does a Cloud Contact Center solution fits your budget?

Salesforce CTI budget

An important question to answer when comparing on-premise communication platforms with cloud contact center solutions, may be budget!  And what does it bring to your Salesforce project? Organisation and processes Obviously there’s more than only budget.  Making the comparison between solutions is highly impacted by your organisation’s long-term vision and strategy.  How do you want […]