Route inkomende chat vragen via Salesforce skills-based routering

Route inkomende chat vragen via Salesforce skills-based routering

  Deze pagina wordt niet langer aangevuld.  Het up-to-date artikel kan u hier lezen.   Zoals beschreven in dit artikel, is het nu mogelijk om ook inkomende vragen via chat te routeren via Salesforce skills-based routering. Skills-based routering zorgt er voor dat, uit de lijst van beschikbare medewerkers, de agent gekozen wordt die best geschikt…

Dynamically size your support infrastructure on actual needs

Dynamically size your support infrastructure on actual needs

Implementing off-the-shelve solutions often requires a heavy capital expense and a reasonable amount of operational expenses.  Moving to cloud solutions reduces the capital expenses, but it also often raises the operational costs.  Reason being that the license cost per user is higher as infrastructure and maintenance costs are all included in the monthly fee per user. …

Cost and resource optimization in Customer Services with Amazon Connect

Cost and resource optimization in Customer Services with Amazon Connect

With focus on Market leading solutions for CRM and Cloud implementations, we focus on implementing and supporting Salesforce and Amazon Connect.  Being a customer focused company, we want to help you supporting your customer in the most efficient way. For us, efficiency comes in 3 topics: Operational efficiency Cost and resource efficiency Speed to market…

Data Privacy in a Cloud Contact Center environment

Data Privacy in a Cloud Contact Center environment

Data Privacy and GDPR rules in Europe are hot topics these days. Going for cloud solutions and implementing, for instance, a cloud contact center, puts probably even more focus on getting compliancy with data privacy rules. Many companies publish how they handle GDPR questions, and so does Salesforce on this page. But, your company doesn’t…

Does a Cloud Contact Center solution fits your budget?

Does a Cloud Contact Center solution fits your budget?

An important question to answer when comparing on-premise communication platforms with cloud contact center solutions, may be budget!  And what does it bring to your Salesforce project? Organisation and processes Obviously there’s more than only budget.  Making the comparison between solutions is highly impacted by your organisation’s long-term vision and strategy.  How do you want…